Welcome to Tick8.Net

Standard Terms And Conditions

By law we are required to tell you the following:

The Consumer Protection (Distance Selling) Regulations 2000

 

As an Internet retailer, we are required to provide certain information.

Name: Tick8.net

Company No.

Registered Office:

Email: sales@tick8.net

 

Tick8.net are members of ASTA – the Association of Secondary Ticket Agents – our membership number is: 1833

The above regulation covers the time limit of 30 days for the payment of refunds.

Definitions

Consumer (Customer)

You as a consumer will be seen as a person buying from us for private use and consumption meaning any individual, who, in relation to a commercial practice is acting for purposes, which are outside a business.

Contract

When we sell you tickets you will enter into what is called a contract. This involves entering intolegal relations. Our website is an invitation for you to make us an offer for our services. We then accept your offer, this now becomes a binding contract. The price at this stage, quoted to you, will be held by us regardless.

Breach /Refund

This is a term for when the contract has been broken by us or by you. If we break the contract we will compensate you by:

• Offering you a full refund.
• In addition to the full refund, we will pay you reasonable costs that you may have incurred as a result of us breaking the contract, that is, if we cannot sell you our service. You will be asked to provide proof of your reasonable costs, for example:
• Receipts/Proof of payment(s) to other organisations. 

 

If you break the contract we will offer you the opportunity to resell your tickets via our Exchange If we can resell your tickets we will deduct our reasonable costs and refund you the difference. We will not profit twice from the same contract.

 

You Simply Change Your Mind

If we have fulfilled our part of the contract and you simply change your mind we can offer you the chance to sell your tickets via our Exchange.

 

Payments And Deposits Paid To Us

Prices include all our charges. The delivery charge may be shown separately.

In the event that you wish to cancel for whatever reason the following conditions will apply:

• At any time we will attempt to resell your tickets. We have a duty to minimise our loss as a result of you cancelling. Our compensation will be no more than a reasonable pre estimate of this loss to us.

 

Delivery

Tickets are despatched 3-4 days before the event in most cases, depending on the event tickets may be sent out earlier than 3-4 days. We use fully trackable delivery methods (Royal Mail Special Delivery) is included in the price for all UK deliveries, depending on the event we use (UPS, Fedex, DHL, etc) for International deliveries, clients are charged accordingly. In some instances there may not be enough time to send tickets Internationally so we will ask for a UK address for us to deliver them to such as a Hotel/Relative/Friend by (Royal Mail Special Delivery or by Courier). Ensure you enter the correct delivery address when placing the order and remember that the delivery will need to be signed for. Do I have to be at home for delivery? To ensure guaranteed delivery, all of our delivery methods require a signature to confirm delivery. Please note that we must send the tickets to the registered billing address of the card holder, on some occasions it may be possible to send tickets to an alternative address but ID must be provided by the card holder to Tick8 Dot Net for us to comply with your request.

We will deliver your tickets by courier to the address that you have given us. We advise you,  that when you receive your tickets, check to make sure they are exactly what you ordered. If we made a mistake, please contact us as soon as is reasonably practicable so that we can rectify our mistake as quickly as possible. Any postal costs incurred we will refund to you.
If, in exceptional circumstances  we cannot send the tickets by courier you will not be charged for that type of delivery.

(Exceptional circumstances – may mean we are unable to send the tickets to you because the tickets may arrive to us later than we expect, (sometimes we are not in receipt of the tickets as they may not have been released by our supplier or even printed.) We may inform you that we will meet you at the venue and hand you your tickets then, again, this will not incur a delivery charge and you will receive a refund of any delivery charge. Also, you may be able to collect the tickets from our office if this is convenient for you again, any delivery charge will be refunded to you.)

 

Consumer Protection From Unfair Trading Regulations 2007

This regulation comes into force on 6TH April 2008. We will sell our services in full recognition that all our consumers (customers) will be treated in a fair manner regardless.

• We will tell you the face value of a ticket.
• We will tell you if there is any restriction to your view.
• We will tell you if there are any special conditions attached to your tickets.
• If we make a mistake we will fully compensate you including any reasonable costs.

 

Unfair Terms In Consumer Contracts Regulations 1999

 

We have formed our consumer (customer) terms and conditions in accordance with these regulations. We feel they reflect the guidance notes issued by the office of fair trading in relation to entertainment contracts and have dealt with concerns over the fairness to you, our consumer (customer) regardless. This contract will be concluded using plain English and subject to English law.
Only a court can decide whether we have interpreted the law correctly, however, the office of fair trading has worked with our industry and have produced the guidance notes we mentioned earlier.

 

Our Promise To You

We will take all reasonable care and skill in our dealings with you and we will keep your personal details as secure as is reasonably possible, by this we will use the very latest technology as we feel this promotes consumer (customer) confidence knowing we have looked after your personal details. We will be always liable for our negligence.
(Payment Services Provider) Secure third party site.
Check other anti-fraud tools

We recognise that from time to time we may make mistake and we invite you to let us know when we do. We will deal with all complaints and hopefully resolve any dispute between you and us.  In the event we cannot resolve your complaint please contact ASTA. We offer you this method of Alternative Dispute Resolution free of charge.
In addition to this, we will work with any other agencies such as your local trading standards or citizens advice bureau.
Please note. You can apply to a court at any time throughout this process.